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Refund and return policy UNBOXING VIDEO IS MANDATORY AS A PROOF FOR ANY CASE OF RETURNS/ DAMAGE / REPLACEMENT/ MISSING RETURN POLICY. Returns and Exchange of any product is only possible under the following conditions and by replacement . NO REFUNDS IN ANY CASE. 1. DAMAGED GOODS We closely inspect every piece of merchandise that leaves our office. If you feel your merchandise is damaged, you must let us know within 5 working days of receipt of goods. A full account credit will be applicable for damaged products. Items cannot be returned on grounds of colour, choice or handwork. Inspite of our best effort to pack the products safely very minor leakage is possible in liquid products but we always ship a little extra product so no quantity is lost. For example, if you order 200grams of a scrub we sure 220grams. :) If you still wish to return you can ship it back to us and we will send you a new package. 2. WRONG ORDERS If the item you received is not what you originally ordered, please write to us with your order number and name, within 5 working days of receipt of goods. We shall ship the merchandise you requested for, as soon as we receive our wrongly sent merchandise in its original form and packaging. ________________________________________________________________________________________ TERMS OF RETURN & EXCHANGE All items to be returned or exchanged must be unused, unworn, and undamaged by you. We will not incur shipping or insurance charges on merchandise that is cancelled. The merchandise is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the merchandise to us is your responsibility. The returned good must contain on labels, tag, receipt and other packaging with which the goods were sent to you.The Beauty Butter reserves the right to refuse return or exchange in case of missing packaging. All returns will only be on credit basis. A credit note will be sent to the email address provided by you. This amount will exclude shipping and handling charges. Exchange can only be in the form of repurchase via the credit note. We do not accept returns on specially ordered and customised items under any circumstances since all items have been customised as per your request and post your approval. If you do wish to modify your order, please inform us as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be modified.

Thankyou for visiting for the information related to tracking, order updates please check the tracking links sent to your email id after an order is dispatched. Our courier partners will also text you once your order is on its way. For customer support, returns and other queries please DM on Instagram for the quickest solution. You can also email us at thebeautybutter@gmail.com or use the chat option on the website. Contact number 9818625098 Address A607 AMARPALI GREENS VAIBHAV KHAND INDIRAPURAM GHAZIABAD 201014

SHIPPING POLICY CHARGES The charges for shipping and handling for online shopping depends on the total order weight. ** For orders less than 2000/- Standard Shipping Charges 99 will be charged on all prepaid orders. ** For heavy orders worth more than 2000/- shipping charges 199 will be charged. **Handling or convenience charges may apply depending upon any special request. ***PLEASE PROVIDE CORRECT SHIPPING DETAILS. NO CHANGE IN SHIPPING ADDRESS, PINCODE AND PHONE NUMBER CAN BE MADE AFTER THE ORDER HAS BEEN SHIPPED. If a customer provides incorrect shipping details he will be charged 99/- for reshipping. DELIVERY Items will be sent to the address provided by you to the website. Make sure that you recheck the address before you confirm t Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond our control. These interruptions include but are not limited to transportation system, third party issues, customs clearance issues, shipping carrier or cardholder’s credit card bank delays. TIME FRAME We are not a fast fashion company. Most of the products are handmade specially for you by our staff AFTER you place an order. We start making products after getting an order then they are labelled packed and shipped. We want you to have the freshest products possible hence, we don't store products on shelves for long durations due to which our delivery time is long. Domestic Shipping: Standard delivery time for any domestic order, i.e. orders within India, is 5-15 working days, depending on the location, unless otherwise specified for any particular product. Business days are Monday-Friday and do not include weekends and holidays. Our courier partners are Delhivery & Bluedart ONLY.